Know What Is and Is Not Covered
Physical damage (spills, cracked screen, etc.) to a computer is generally not covered under the manufacturer's warranty unless you have purchased additional accidental damage coverage, which is not a bad idea to consider for laptops. Also, data loss is not covered under computer warranties, even if the loss is caused by a faulting hardware component. Therefore, keep in mind that it is your responsibility, not the manufacturer's, to back up your data so that it will be protected during the warranty repair.
Know How to Access Your Warranty Coverage
Navigating the terms and procedures of a warranty repair can be daunting for many folks, especially those who don't consider themselves particularly tech-savvy. Please be assured that we can help you with this process, if you would like. We can usually perform a thorough onsite diagnosis to confirm the component failure and also can "talk tech" with the manufacturer to help the warranty process along. Please give us a call if you would like us to give you a hand with a warranty claim.
Know the Terms and Conditions of Your Warranty
It might be a good idea for you to note when your computer's warranty coverage is set to expire. You could do something as simple as placing a sticker on the side of your system with the warranty end date. Many manufacturers allow you to register your system on their website, along with your email address. This allows them to send you reminders regarding your warranty expiration, usually with the option to extend coverage.
If you notice that your computer is having an issue which might be covered by your warranty, don't wait until the coverage is about to expire before you take the issue up with the manufacturer. Also, don't expect the manufacturer to cover something after the warranty expires, even if it's just one day after it expires. They are under no obligation to do so.
On a final note of caution, don't do anything which might void your warranty from the manufacturer. While specifics are usually spelled out in the terms and conditions of the document itself, the following may or will run the risk of voiding your warranty:
- Physical damage to the system, including dropping it, spilling something on it or breaking parts of it while trying to service or upgrade it.
- Upgrading your system with parts that the system cannot support.
- Sending the system to a computer repair facility not authorized by the manufacturer for repair or replacement of failed parts.